99.9% uptime
Service Level
Agreement
We guarantee high availability and responsive technical support
Support Levels
Response time depends on ticket priority
Critical
30 minutes
Complete service outage. Data loss. Response within 30 minutes.
Technical
2 hours
Partial service degradation. Operational errors. Response within 2 hours.
General
12 hours
Configuration questions, consultations, change requests. Response within 12 hours.
Uptime Guarantee
99.9%
We guarantee 99.9% server availability per month. In case of SLA violation, we provide compensation through service extension.
43.8min/mo
Max downtime
24/7
Monitoring
10x
Compensation
Our Guarantees
DDoS protection
Data backup
24/7 server monitoring
Automatic incident notifications
Regular software updates
Physical DC security